Customer success and support
Investing in a BIM strategy and getting on a BIM marketplace is an excellent step toward putting your brands and products in front of specifiers globally. We want you to get the most out of the features and options within your selected plan to achieve your goals in every stage of your journey with BIMobject.
That’s why we have a team of dedicated customer success agents ready to help—getting you started and growing on the road to BIM content downloads.
Onboarding
After you've signed up, we'll get you up and running with a start-up meeting. This is where you meet the team who will help you get your brand(s) set up and product pages with BIM content published.
We advise your team on how to use the platform and the steps you can take to optimize your setup to reach and influence designers on the marketplace.
Advisory & training
All customers are assigned a Customer success agent. We offer professional support in English, German, Italian, French, Spanish, and more. Together you will have regular success reviews and advisory check-in meetings.
Teams change. People switch roles. And at some point and time, you want to level up and expand in an uncharted area. We're here to help onboard new staff, train more team members or give advice on demand.
User support
Stuck on a feature or can't find the correct settings? Your team and users can reach out whenever needed. We are available via chat, email, and phone within regular business hours.
Meet some of our awesome people:
Ready to get your BIM objects into projects?
Stay on top of competitors, meet digital demands, and connect directly with specifiers by publishing your BIM objects on the leading marketplace for building product information.